The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ArteonYEAR:2023
The service representative was excellent and kept me very updated as I waited for my service to be completed. Your waiting area is extremely nice and I was able to continue to do my work while I waited which is very valuable to me.
TYPE:ServiceMODEL:Golf RYEAR:2019
Excellent communication of what was needed on my car, and giving accurate time estimates for the work. Also, I loved the video review of the status of various parts of my car by my technician. Excellent idea! All work completed on time and well done. Waiting area is also a nice, clean and quiet space. Overall excellent experience.
TYPE:ServiceMODEL:PassatYEAR:2020
you were very pleasant about what you thought the problem might be....
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
Service department is top notch. They made sure I knew everything going on with my car. The showroom/waiting area is very nice and stocked with coffee and snacks. Will definitely keep bringing my VW back here.
TYPE:SalesMODEL:JettaYEAR:2025
Excellent salesman. Easy to work with and great personality.
TYPE:SalesMODEL:TaosYEAR:2024
It was a no pressure atmosphere. Kaleb Pung was a great sales person. He seemed to work well with his managers.
TYPE:ServiceMODEL:AtlasYEAR:2021
Was not aware of service process on texting issues with car, so delay in getting car back. Would recommend asking customer if they ever had service with you, if not, explain process. I would have preferred a call
TYPE:ServiceMODEL:BeetleYEAR:2018
Very experienced personal and very polite
TYPE:ServiceMODEL:AtlasYEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2021
Went above and beyond what was expected! Great customer service!
