The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2022
Service was amazing. Amanda and Derek were great at helping me setup the appointment, getting my car serviced in a timely fashion, and assisting me with transportation to my job while the work was being done. I couldn't thank them enough for everything they did to make this such an easy task for all of us.
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:Golf GTIYEAR:2023
Great service
TYPE:ServiceMODEL:TaosYEAR:2023
Almost selected a one star. I was told needed brakes and new battery and what the total would be. I asked if either was covered by the warranty. Turns out battery was. Waited another two hours and paperwork still wasn't able to be closed but were letting me head out anyway patty later. Alsonbattery wasn't done. The "nurse" test said needed to be but "doctor"'test said didn't. So when it was mine to pay $400 needed to be but when covered by warranty not needed? This makes me very uncomfortable and question the service department. Then got invoice and it stated customer said battery dead. I did not was there for oil change and 30k service. This made the battery situation even worse and makes me question if I will be back.
TYPE:ServiceMODEL:AtlasYEAR:2021
Staff was very helpful and friendly. Loved the video of my vehicles inspection.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Time was taken to discuss problem and solution
TYPE:ServiceMODEL:ID.4YEAR:2023
The service was smooth and in timely fashion
TYPE:ServiceMODEL:TiguanYEAR:2023
Great work at Crown we have had many vehicles here over the years and can tell there is a focus on customer satisfaction these days
TYPE:ServiceMODEL:AtlasYEAR:2019
Service was great!
TYPE:ServiceMODEL:BeetleYEAR:2019
Service was done on time as expected. Derick in service communicated with me whenever I had a question. The coordination with the bodyshop was excellent.
