Average Score (106 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

106 Ratings

4.8 Average

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  • Vincent B.10-22-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Overall a good experience. Walter was very thorough and kind. However, I had my oil changed and the tech did not reset the oil change setting.

  • Todd T.10-21-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

    My car was low on oil the morning after my oil change. There was a large oil stain on the driveway under my vehicle.

  • Robert K.10-15-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • James M.10-13-2024

    TYPE:ServiceMODEL:BeetleYEAR:2019

    My service was efficiently preformed ahead of schedule. All communication was clear and courteous.

  • Christina L.10-08-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Walter was very helpful as I’ve been to and from the dealership multiple times with no solution to my vehicle but he made sure the issue was taken care of once and for all. He was very helpful, listened to my concerns, proactive and caring. Thankful for the level of service I received and to have my car back clean and in working order!

  • Gary S.10-07-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    On time and courteous.

  • Thomas C.09-27-2024

    TYPE:ServiceMODEL:AtlasYEAR:2021

    The dealer told me I didn’t need the work I thought I did.

  • Jennifer M.09-27-2024

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Jerry B.09-22-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Lisa G.09-21-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023