The protection of your nonpublic personal information is important to our dealerships and our affiliated third parties (a company that is related by common ownership or corporate control) and, in some cases, with nonaffiliated third parties. Because we recognize that keeping your nonpublic personal information private is important to you, we would like to take this opportunity to explain our Privacy Policy. ABOUT OUR PRIVACY POLICY: Our privacy policy applies to those persons who obtain from us financial products or services to be used for personal, family, or household purposes. Our goal is to respond to your inquiries, to provide better customer service, and to provide products, services, and other information we believe may help meet your needs or to be of interest to you. This Privacy Policy explains: *The types of information we may collect from you.*The types of information we may disclose to third parties.*The types of third parties to whom we may disclose information.*How we protect the nonpublic personal information we collect about you.*How you may instruct us not to disclose certain information about you which we are not otherwise permitted to disclose by law. TYPES OF INFORMATION WE MAY COLLECT ABOUT YOU: We may collect nonpublic personal information about you from the following sources: *Information we receive from you on applications or others forms, such as your name, address, telephone numbers, e-mail addresses, birth date, social security #, income, and employment history. *Information about your transactions with us, our affiliated third parties, or others, such as your account balance, payment history, and your creditworthiness. *Information we receive from your consumer credit reports or a consumer-reporting agency, such as your creditworthiness, credit score, or credit history. *Representations made by you to us, such as you employment history, your account balances, and payment histories, and your relationships with other persons or entities whom you have listed as a reference. *Information we collect or that you provide to us when you visit our website, such as your name, address, telephone numbers, or e-mail addresses; if you request e-mail contact from us or send us an e-mail, we may retain your e-mail address and the messages themselves. We do utilize "cookies" in connection with our website. A "cookie" is an online device used to determine when a visit to the site has occurred and to track your activity within the site. Cookies are often used online and do not harm your computer. You have the option of programming your computer to prevent a cookie from being accepted. THE CATEGORIES OF THIRD PARTIES TO WHOM WE MAY DISCLOSE INFORMATION ABOUT YOU: We may disclose all of the nonpublic personal information that we collect about you, as described, to third parties that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements, such as third parties who manufacture or supply our goods and services, advertise or market our products and services, make customer satisfaction inquiries on our behalf, or provide internet related marketing services. We are permitted by law to disclose information about you to third parties that perform marketing services on our behalf and/or to other financial institutions with which we have joint marketing agreements. We are not required to give you opportunity to opt out of such disclosures. HOW WE PROTECT THE NONPUBLIC PERSONAL INFORMATION WE COLLECT ABOUT YOU: We take our responsibility to protect your nonpublic personal information very seriously. Whenever we collect information about you, we restrict access to your nonpublic personal information to our employees and those third parties who need the information to respond to your inquiries, to provide better customer service, and to provide products, services, and other promotional information we believe may help meet your needs or be of interest to you. We explain the importance of protecting your nonpublic personal information to our employees and take appropriate measures to enforce employee responsibilities regarding our Privacy Policy. We also maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of the information we collect. We require any third party who receives information about you from us to agree to keep that information confidential and to use the information only for the purposes for which it was disclosed. THIS PRIVACY POLICY APPLIES TO OUR DEALERSHIPS AS WELL AS OUR AFFILIATED THIRD PARTY: We appreciate your business and the opportunity to assist you in understanding our Privacy Policy. We hope that you have found this information to be useful and appreciate the opportunity to continue to serve you in the future.
Volkswagen's Privacy Policy : About Volkswagen of America, Inc.
Founded in 1955, Volkswagen of America, Inc. is headquartered in Herndon, Virginia. It is a subsidiary of Volkswagen AG, headquartered in Wolfsburg, Germany. Volkswagen's operations in the United States include research and development, parts and vehicle processing, parts distribution centers, sales, marketing and service offices, financial service centers, and its state-of-the-art manufacturing facility in Chattanooga, Tennessee. Volkswagen is one of the world's largest producers of passenger cars and Europe's largest automaker. Volkswagen sells the Beetle, Eos, Golf, GTI, Jetta, Jetta SportWagen, Passat, CC, Tiguan, Touareg and Routan vehicles through approximately 600 independent U.S. dealers. Visit Volkswagen of America online at www.vw.com or media.vw.com to learn more.
OUR COMMITMENT TO PRIVACY
Your privacy is important to us. To better protect your privacy we provide this Privacy Policy, which explains our online information practices and the choices you can make about the way your information is collected and used. To make this Privacy Policy easy to find, we make it available on our homepage and at every point where personally identifiable data may be requested.
THE INFORMATION WE COLLECT
This Privacy Policy applies to all information collected or submitted on the vw.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages include:
Name
Address
Email address
Survey questions
Phone number
Credit card/Debit card information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected may include:
Name
Address
Phone Number
HOW WE USE INFORMATION
We use the information you provide about yourself when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We may use your email address to communicate with you, for example, to notify you of special offers or programs you might find of interest.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery.
We use return email addresses to answer the email we receive. We may also use these email addresses to provide order status and order tracking information, and to respond to queries.
We may offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.
You can register with our website if you would like to receive our catalog as well as updates on our new products and services.
We may use non-identifying and aggregate information to better design our website and share with our advertising agencies. For example, we may tell an advertising agency that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to personally identify those individuals.
If you choose to register or receive products or materials from us, or to otherwise give us personal information, we may store some or all of that personal information and use it for marketing research and marketing purposes, which may include sharing it with Volkswagen or Audi authorized dealerships or with various suppliers that provide marketing, research, or other services for us. If you choose to save information, such as a vehicle configuration, on our website(s), we may contact you to follow up on your interest in our cars. In such cases, we may employ an outside research company to call you on our behalf.
We will never sell your personal information to any other company.
In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.
Finally, we never use or share personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.
A WORD ON "COOKIES"
"Cookies" are small items of data that some websites either write to your hard drive upon your visit to their site(s) or store in the browser. These data files contain information the site can use to organize the pages you have visited on a particular website. Some of our websites may use "cookie" technology to measure site activity and tailor information to fit your personal interests. In this way, we can deliver tailor-made information suiting your personal interests upon your next visit to our site(s). Our use of "cookie" technology is, thus, to provide you with a more individualized delivery of information and an optimal viewing experience.
PIXEL TAGS
We may use "pixel tags," which are small graphic files that allow us to monitor the use of our websites. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL (Uniform Resource Locator) of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie (please see A Word On "Cookies") on the computer previously placed by that server. When corresponding with you via HTML-capable email, we may use "format sensing" technology, which allows pixel tags to let us know whether you received and opened our email.
OUR COMMITMENT TO DATA SECURITY
Because your privacy is important to us, we have installed safeguards to secure the credit card information we collect online. Our e-commerce site uses Secure Sockets Layer (SSL) encryption technology supported by Microsoft Internet Explorer, Netscape Navigator/Communicator, and other popular browsers to protect your online transactions. SSL encrypts your credit card number, name, address, and phone number before they travel over the Internet. We also use additional technologies and measures to prevent unauthorized access or disclosure, maintain data accuracy, and ensure appropriate use of this information.
OUR COMMITMENT TO CHILDREN’S PRIVACY
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
HOW TO ACCESS OR CORRECT YOUR INFORMATION
For your information on the e-commerce site (http://www.cmgestore.com/vw08/), you can access and maintain all your personally identifiable information that we collect online by visiting the Account Information section of our website by clicking here. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
HOW TO CONTACT US
Should you have other questions or concerns about this privacy policy, please contact us.
